Review ..'.turn your cost-based 'call centers' into profit-building 'contact centers.' A must-read for customer service professionals and their bosses.' Read more About the Author Lior Arussy is corporate vice president of global marketing at NICE Systems, responsible for strategy development and marketing activities worldwide. In his position at NICE, Mr. Arussy initiated, launched, and developed the product roadmap for the revolutionary Customer Experience Management strategy, and transformed it into a global market segment. His articles have appeared in many publications including Harvard Business Review. As a thought leader, he has been quoted by The Wall Street Journal, Financial Times, ABC-TV, and other media outlets. Read more See all Editorial Reviews
Posted by Anastasia J G
wtffff i do not understand this!
Posted by Gerald Imanuel
Just select your click then download button, and complete an offer to start downloading the ebook. If there is a survey it only takes 5 minutes, try any survey which works for you.
Posted by Cristian
so many fake sites. this is the first one which worked! Many thanks
Posted by John Macciva
lol it did not even take me 5 minutes at all! XD